Privacy Policy – 11kk Online Casino Bangladesh

1 Introduction

This Privacy Policy explains how 11kk collects, uses, stores and protects the personal data of players who use the 11kk platform at 11kk-11kk.net, including any associated mobile applications and services. 11kk is committed to handling your personal data responsibly and transparently.

By registering an account on 11kk or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the 11kk platform.

This policy applies to all 11kk players regardless of how they access the platform — whether via a desktop browser, mobile browser or the 11kk app. It should be read alongside the 11kk Terms and Conditions.

2 Data We Collect

11kk collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the site, and from third-party verification providers when we carry out identity checks. The categories of data we collect include:

11kk does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required for identity verification purposes and with your explicit consent.

3 How We Use Your Data

11kk uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which 11kk uses your data are:

• Account management: To create and maintain your 11kk account, verify your identity and keep your account details up to date.
• Payment processing: To process deposits and withdrawals via bKash, Nagad and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes and provide assistance when you contact the 11kk support team.
• Legal compliance: To meet our obligations under applicable anti-money laundering, know-your-customer and data protection regulations.
• Fraud prevention: To detect, investigate and prevent fraudulent activity, cheating and abuse of the 11kk platform.
• Platform improvement: To analyse how players use 11kk so we can improve game performance, navigation and the overall user experience.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support through our responsible gaming tools.
• Marketing communications: To send you promotional offers and updates about 11kk — but only if you have opted in to receive them. You can opt out at any time.

4 Legal Basis for Processing

11kk processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you as a registered 11kk player — for example, processing your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering and KYC requirements.
• Legitimate interests: Processing is necessary for 11kk's legitimate business interests, such as fraud prevention, platform security and improving our services — provided these interests are not overridden by your rights.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Third Parties

11kk does not sell your personal data. We share your data only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties with whom 11kk may share your data include:

• Payment providers: bKash, Nagad and Rocket receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification providers: Third-party KYC providers receive identity documents and personal data to verify your age and identity as required by our compliance obligations.
• Technology providers: Cloud hosting and infrastructure providers who store and process data on 11kk's behalf under strict data processing agreements.
• Regulatory authorities: Government bodies, law enforcement agencies or regulators where disclosure is required by law or in response to a valid legal request.
• Game providers: Game studios whose titles are available on 11kk may receive anonymised usage data for the purpose of game performance analysis. No personally identifiable information is shared with game providers.

All third parties with whom 11kk shares personal data are required to handle that data securely and in accordance with applicable data protection laws. 11kk does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

11kk uses cookies and similar tracking technologies to improve your experience on the platform. A cookie is a small text file stored on your device when you visit a website. Cookies help 11kk remember your preferences, keep you logged in and understand how the platform is being used.

The types of cookies used by 11kk include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings.
• Analytics cookies: Help 11kk understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions. These track which 11kk promotions you have viewed or interacted with.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 11kk platform.

7 Data Security

11kk takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the 11kk platform is encrypted in transit.
• Encryption at rest: Sensitive data stored on 11kk servers — including identity documents and financial records — is encrypted using AES-256 or equivalent standards.
• Access controls: Access to personal data within 11kk is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are trained in data protection obligations.
• Two-factor authentication: 11kk supports two-factor authentication for player accounts to provide an additional layer of security against unauthorised access.
• Regular security audits: The 11kk platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.

While 11kk takes all reasonable steps to protect your data, no system is completely immune to security risks. If you suspect that your 11kk account has been compromised, contact the support team immediately and change your password without delay.

8 Data Retention

11kk retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

• Account data: Retained for the duration of your account and for a period of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• Identity verification documents: Retained for five years after account closure or as required by applicable KYC regulations.
• Support communications: Retained for two years from the date of the last communication.
• Technical and usage data: Retained in anonymised or aggregated form for up to two years for platform analytics purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9 Your Rights

As a 11kk player, you have rights over your personal data. These rights include:

• Right of access: You can request a copy of the personal data 11kk holds about you at any time.
• Right to rectification: If any of your personal data held by 11kk is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you have the right to request that 11kk delete your personal data. This right is subject to legal retention obligations — for example, we may be required to retain transaction records for regulatory purposes even after account closure.
• Right to restrict processing: You can request that 11kk restricts the processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that it be transferred to another service provider where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though 11kk may be able to demonstrate compelling grounds to continue processing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the 11kk support team via live chat or email at [email protected]. We will respond to your request within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be notified of any extension.

10 Children's Privacy

The 11kk platform is strictly for adults aged 18 and over. 11kk does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account on 11kk or provided personal data to us, please contact the support team immediately so that we can investigate and take appropriate action, including closing the account and deleting any associated data.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. For more information about responsible gaming and player protection tools available on 11kk, visit the Responsible Gaming page.

11 Updates to This Policy

11kk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised "last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how 11kk protects your personal data. Continued use of the 11kk platform after any changes are published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how 11kk handles your personal data, please get in touch with the support team.

For data protection enquiries specifically, please include "Privacy Request" in the subject line of your email so that it is directed to the appropriate team without delay.